Tag: Customer Service

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I Am Sorry

There are perfunctory apologies – heartfelt, perhaps – but not robustly sincere, like, “I’m sorry I’m late: Traffic was awful, the weather was treacherous, or my kidney donor withdrew his gift and dialysis ran late.” All of which are understandable and forgivable excuses as long as the tardiness and subsequent apologies do not become a … Continue reading I Am Sorry

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First Class Fantasy

  Kai Pfaffenbach/Reuters They say money can’t make you happy. But, really, they are wrong. The absolute luxury of boarding the first class cabin of an Emirates Airbus 380 surpasses any flight I have ever taken. And that’s before we have even left the tarmac. The interior of the plane looks more like a Bentley than a … Continue reading First Class Fantasy